Onnyx SolutionsProfessional support for growing businesses
Never miss a customer opportunity again.
Onnyx Solutions handles calls, dispatch, live chat, email, scheduling and day-to-day customer communication so your team can focus on running the business.
24/7 coverage available
Flexible staffing
Dedicated trained agents
Support operationsLIVE
One team across every customer channel.
Dispatch
Fast, clear coordinationLive Chat
Real-time assistanceCoverage built around your schedule
LIVE CALL ANSWERINGDISPATCH SUPPORTVIRTUAL RECEPTIONISTSEMAIL &
CHAT SUPPORT
What we do
Support designed around your operation.
Choose one dedicated agent, overflow coverage or a complete support team. We adapt to your systems, schedule and standards.
Live Call Answering
We answer in your company name, follow your scripts, collect the right details and give every caller a professional response.
Overflow Handling
When your team is busy, unavailable or off the clock, we step in so customers are not sent to voicemail.
Dispatch Support
We collect job details, coordinate requests, update drivers or field teams and keep communication organized.
Virtual Receptionists
Professional agents route calls, take messages, qualify leads, schedule appointments and represent your business.
Live Chat & Email
We respond clearly and quickly across chat and email while following your tone, policies and escalation rules.
Customer Follow-Up
Quote follow-ups, status updates, appointment reminders, review requests and ongoing customer communication.
Appointment Scheduling
We book, confirm, reschedule and manage appointments according to your availability and internal process.
Back-Office Support
CRM updates, lead intake, data entry, order management and recurring administrative work.
Industries we support
Flexible across industries. Trained for yours.
We learn your terminology, systems, policies and customer journey so our agents feel like an extension of your company.
Towing & Roadside
Dispatch intake, driver coordination, quote requests, overflow calls, status updates and after-hours coverage.
Medical & Dental
Call routing, appointment scheduling, general intake, office messages and confirmations.
E-commerce
Order tracking, returns, refunds, product questions, live chat and email ticket handling.
Home Services
Lead intake, emergency calls, scheduling, dispatch support, quote requests and follow-up.
Professional Services
Reception, lead qualification, client communication, booking and administrative support.
Property & Field Teams
Maintenance intake, tenant communication, vendor coordination and escalation handling.
Why Onnyx
A support team that works like part of your company.
We do more than answer phones. We learn your workflow, speak in your brand voice and follow the exact rules you define.
✓
Dedicated training
Agents learn your services, systems, scripts and expectations.
✓
Flexible coverage
Business hours, nights, weekends, overflow or 24/7.
✓
Clear accountability
Defined workflows, escalation rules and ongoing communication.
COVERAGE OPTIONS
24/7
Daytime, after-hours, weekends or complete around-the-clock support.
PhoneCalls & intakeChatReal-time helpEmailTicket
handling
How it works
Simple setup. Fast launch.
We keep onboarding practical so you can move from conversation to live coverage without unnecessary complexity.
Discovery
We learn your operation, support volume, schedule and goals.
Workflow
We define scripts, systems, escalation rules and expectations.
Training
Your assigned agents learn your business before handling customers.
Go Live
We begin coverage and continue improving the workflow with you.
More coverage. Less stress.
Give every customer a professional response.
Get in touch
Let’s build the right support setup for your business.
Tell us what you need covered, when you need it and how your current process works. We will review your needs and schedule a quick consultation.